Cleaning & Restoration Specialist Privacy Policy

Most Recent Update: January 3, 2025

This Privacy Policy explains how Cleaning & Restoration Specialist Inc. collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at www.sanantoniocrs.com

COLLECTION OF PERSONAL INFORMATION        

Information collected directly from you: We may collect personal information directly from you, for example through a web form, during an online or in-person registration, while making a reservation, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics. 

Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your demographic information, shopping history, and geographic location.

USE OF PERSONAL INFORMATION 

We use information collected directly from you to provide you with our products and services, customer service and support and service reminders.  We may also use this information to market our products and services to you, including by email and text message subject to your consent.

We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts. We use information collected from our advertising partners to market our products and services to you.

DISCLOSURE OF PERSONAL INFORMATION 

We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.

• We use Microsoft Outlook and Mailchimp for our email marketing and Kinect Communications for our text message communications. 
• We use Hostagent to help us understand how visitors interact with our website. Hostagent uses and processes your information in accordance with its privacy policy available at https://hostagent.net/privacy-policy/
• We use Intuit Quickbooks as our payment processor. Intuit Quickbooks uses

and processes your payment information in accordance with its privacy policy available at https://quickbooks.intuit.com/hk/privacy/ 

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or otherwise disclose your personal information to any third parties for their marketing purposes.

EMAIL AND TEXT MESSAGE COMMUNICATIONS

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, you can request our Mobile Messaging Terms and Conditions by calling us at (210) 656-2112.

YOUR PRIVACY RIGHTS 

You may have the right to request access to the personal information we hold about you, to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at (210) 656-2112.

CHANGES TO THE THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Please review it frequently.

CONTACT INFORMATION

If you have any questions about this policy or our privacy practices, please contact us at (210) 656-2112.